Why Choose SERVPRO?

4/2/2021 (Permalink)

Why SERVPRO?

PA residents in Pike and Monroe can rest assured that the SERVPRO of Southern Monroe County Professionals will understand your situation. Our goal is to provide a premium service experience from start to finish on every claim you send our way.

Pocono Area SERVPRO Professionals are uniquely qualified to help. Our results create a measurable difference, giving you many competitive advantages.

Emergency Response to Claims

Restoring property in the Pocono Area is our SERVPRO Professional's first priority. Your customer will appreciate the immediate response and you will know everything is being done to limit the damage. We also understand the importance of having a production team that can comfort homeowners and business owners in their time of need.

Pretesting Reduces Claims Expense

Restoring property is less expensive than replacing property. Claims Professionals know the rule is, "Restore whenever possible, replace only when necessary." The Monroe Area SERVPRO Professionals make sure pretesting is completed on every loss to determine restorability. We are able to get results fairly quickly in most circumstances.

Claims Inventory Service

Pocono Area SERVPRO Professionals can provide an itemized loss inventory. You will receive an Excel formatted report and pictures of important items.

Electronic Claims Information

Our Claims Information Center provides fast, accurate information you need to make sound decisions, creating a well documented and well organized file for every claim.

• A Complete Electronic Job File
• First Notice of Loss
• Detailed Estimate
• Digital Loss Photos
• Scanned Forms and Paperwork
• All delivered by email or hard copy
• On-line Access to All Files
• New Assignments
• Pending Jobs
• Completed Jobs
• Informative Reports to Improve Results
• Job Cost Data

Superior, Time-Tested Training

Effective training is the best way to help ensure your customers receive the service they deserve. Franchises are trained to IICRC standards in Fire and Water Cleanup and Restoration. In addition, continuing education classes are available to franchise professionals and insurance clients at our state-of-the-art IICRC Approved Training Facility.

Vendor Qualification Compliance and Professionalism

If you call SERVPRO, we will use only qualified vendors to service your customer. That commitment resulted in:

• A Customer Care Center to achieve prompt handling of the claim
• Implementation of best practices and job process programs
• National Accounts qualification criteria and annual compliance checks
• Crew and vehicle standards
• Insurance requirements
• File documentation requirements
• Quality assurance program

Serving Adjusters and Their Clients

A SERVPRO Professional's job is to perform premium service and report to you quickly. We know your job is to interpret the policy and adjust the claim, and not to deal with problems from vendors! Working together we strive to save you time so you can focus on priority files, while having complete control of every loss you are assigned. 24-hour emergency response, damage mitigation, loss assessment, and an electronic file are available to you within hours.

--Michael Smitchel